FAQ

FAQ LABSPORTS

Frequently Asked Questions About LabSports

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What is LabSports?

LabSports is a Canadian company specializing in high-performance sports equipment, including hockey sticks, pickleball paddles, and other modern sports products. Our mission is to offer an excellent balance of performance, durability, and value.

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Was LabSports previously LabHockey?

Yes.
LabSports was formerly known as LabHockey. With the expansion of the brand to multiple sports and new products, the company has evolved to become LabSports to represent a broader sports vision.

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Why did LabHockey become LabSports?

The change to LabSports represents the company's evolution towards multiple sports and product categories. The brand is now developing modern sports equipment for hockey, pickleball, and other upcoming sports.

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What is LabSports' mission?

LabSports' mission is to provide high-performance, durable, and accessible sports equipment to more athletes across Canada. We aim to make modern sports technologies more accessible without compromising on quality.

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What products does LabSports sell?

LabSports develops a variety of sports equipment including hockey sticks, pickleball paddles, spikeball sets, sports accessories, and custom products designed for performance and durability.

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Is LabSports a Canadian company?

Yes. LabSports is a Canadian company based in Quebec that serves clients across Canada with modern and high-performance sports equipment.

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Why choose LabSports?

LabSports focuses on three key elements: performance, durability, and value for money. Our products are designed to deliver high-end performance while remaining more accessible than many major sports brands.

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What sports does LabSports cover?

LabSports is currently developing products primarily for hockey and pickleball, with the goal of expanding into several other sports in the future.

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Are LabSports products designed for competitive players?

Yes. LabSports products are designed for recreational and competitive players looking for lightness, performance, control, and durability.

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Where can I buy LabSports products?

LabSports products are available directly on the official LabSports.ca website as well as from selected partners and retailers.

OUR RETAILERS:

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How does ordering from LabSports work?

Once your order has been placed on LabSports.ca, our team prepares and verifies the products before shipping. You will then receive a tracking number when your order has been shipped.

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How long does it take to prepare orders?

In-stock orders are generally prepared within 12 to 24 hours. Customized products may require additional production time.

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Can I track my LabSports order?

Yes. A tracking number will be emailed to you once your order has shipped so you can track your delivery in real-time.

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Which carriers does LabSports use?

LabSports uses various reliable carriers such as GLS, Purolator, UPS, FedEx, and Canada Post to provide fast and secure delivery across Canada.

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Does LabSports offer delivery across Canada?

Yes. LabSports ships its products anywhere in Canada with different delivery options depending on your region.

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Are LabSports products good quality?

Yes. LabSports products are designed with modern materials and advanced technologies to offer performance, durability, and reliability to athletes.

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Are LabSports products tested?

Yes. LabSports products are continually tested and improved to optimize performance, durability, and player experience.

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Are LabSports products suitable for beginners?

Yes. LabSports products are suitable for both beginners and competitive players, with different models adapted to various skill levels.

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What does the LabSports warranty cover?

The LabSports warranty covers certain manufacturing defects eligible under the warranty conditions applicable to the purchased product.

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Are custom products exchangeable?

Personalized or custom-made products are generally non-exchangeable and non-refundable, except in the case of a qualified manufacturing defect.

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Is LabSports developing new products?

Yes. LabSports continues to develop new products, designs, and technologies to constantly improve the athlete experience.

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How to contact LabSports?

You can contact LabSports via the contact page on the website or through our various social media channels for any questions regarding products, orders, or warranties.

CONTACT US:

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Do you offer team and organization pricing?

Yes. LabSports offers special prices for sports teams, associations, retailers, and organizations according to the projects and volumes requested.

Hockey FAQ

Frequently Asked Questions About Hockey

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What's the difference between the Pro All Black V1 and the Pro All Black V2?

The Pro All Black V1 is an entirely black hockey stick with a minimalist design that showcases the visible carbon of the stick. It was designed to offer excellent performance, good lightness, and great value for money for players looking for a high-performing and affordable stick.

The Pro All Black V2 is an improved and more high-end version of the V1. It features a premium design with holographic details, a slightly reduced weight, and new advanced materials such as Boron, TI Carbon, TORAY 1200 Carbon, and 24K Carbon to improve the stick's performance, responsiveness, and durability.

The Pro All Black V2 also integrates three advanced technologies:

  1. UltraMatrix™ Carbon: High-performance carbon construction designed to provide explosive power and excellent lightness.

  2. BoronShield™: Boron-reinforced technology to improve the stick's strength and durability.

  3. TitanCore™ Blade: Titanium-reinforced blade offering better strength, improved puck control, and an enhanced feel on the ice.

These technological improvements and premium materials explain why the Pro All Black V2 is positioned as a more advanced and high-performing model.

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What is the difference between the in-stock Pro All Black V1 and the custom Pro All Black V1?

Both the in-stock Pro All Black V1 and the custom Pro All Black V1 use the same high-performance stick base.

The main difference is that the in-stock model is ready for quick shipping, typically within 1 to 3 business days, with more standard flex and curve options.

The custom Pro All Black V1, on the other hand, is custom-made to order with a production lead time of approximately 40 to 60 days. This version allows for complete customization of the stick according to player preferences.

Customizable options include:


  • Flex

  • Curve

  • Grip

  • Color

  • Kick point

  • Length

  • Several other technical characteristics of the stick

This option allows players to get a stick fully adapted to their playing style and personal preferences.

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Are LabSports hockey sticks guaranteed?

Yes. Pro All Black V1 and Pro All Black V2 hockey sticks are covered by a 30-day warranty.

To make a warranty claim, you usually need to provide:

  1. A clear photo of the break
  2. A photo of the serial number visible on the stick

The warranty covers certain eligible defects according to applicable conditions.

WARRANTY POLICY:

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Why is the Pro All Black V2 more expensive?

Some people think that the higher price of the Pro All Black V2 is only due to the holographic design, but the main difference comes from the materials and technologies added inside the stick.

The Pro All Black V2 uses more advanced materials such as:

  • 24K Carbon
  • TI Carbon
  • Boron
  • A titanium-reinforced blade

These materials improve the stick's lightness, responsiveness, feel, and durability.

The Pro All Black V2 also integrates three advanced technologies:

  1. UltraMatrix™ Carbon: High-performance carbon construction designed to offer excellent lightness and improved explosiveness.

  2. BoronShield™: Boron-reinforced technology to improve the stick's resistance and durability during intensive play.

  3. TitanCore™ Blade: Titanium-reinforced blade offering improved solidity, better puck feel, and better control on the ice.

The Pro All Black V2 also has a slightly reduced weight compared to the V1 to offer a lighter and more responsive feel during play.

All these improvements explain why the Pro All Black V2 is positioned as a more premium and higher-performing model.

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Why are some all-black sticks cheaper than the Pro All Black V1 sticks?

Even if two hockey sticks are all black and look visually similar, this doesn't mean they use the same materials, technologies, or level of manufacturing.

Several elements can make a big difference in a stick's performance and quality:

  • Stick weight
  • Type of carbon used
  • Internal materials
  • Integrated technologies
  • Manufacturing quality
  • Feel and durability
  • Warranty availability

For example, some less expensive sticks use more standard carbons like UD, 8K, or 12K, while LabSports sticks primarily use 24K carbon along with some 18K carbon to offer better lightness, reactivity, and a more premium feel.

LabSports sticks also utilize various advanced technologies designed to improve the stick's performance, control, and durability. It is therefore important to compare much more than just the stick's external appearance.

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Are LabSports hockey equipment good quality?

Yes. LabSports hockey equipment is designed to offer an excellent balance of performance, durability, and value for players of all levels.

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What hockey equipment does LabSports sell?

LabSports develops various hockey equipment including hockey sticks, accessories, and products designed to improve players' on-ice performance.

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Are LabSports hockey sticks lightweight?

Yes. LabSports hockey sticks are designed with advanced composite materials to offer excellent lightness, improved control, and a quick release.

PRO ALL BLACK V1:
SR: 375g
INT: 365g
JR: 310g
YTH: 280g
Goalie: 600g

PRO ALL BLACK V2:
SR: 370g
INT: 360g
JR: 300g
YTH: 280g
Goalie: 600g

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What is the difference between a low kick and a mid kick?

A low kick stick promotes a quick release and explosive shots, while a mid kick stick generally offers more power and stability for heavier shots.

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Are the personalized name tags on the sticks stickers?

No. The custom name tags on LabSports hockey sticks are not simple stickers.

The name is integrated directly into the stick’s design with a custom font and a protective clear coat finish to provide a much cleaner and more premium look.

This results in a finish similar to pro stock sticks and major brands used by many high-level players. The name tag is therefore much more durable, aesthetic, and professional than a simple sticker.

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How to choose the right hockey stick?

The choice of a stick mainly depends on the player's flex, weight, curve, kick point, size, and playing style. LabSports offers several configurations adapted to different needs.

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How much is shipping for LabSports hockey sticks?

Shipping for LabSports hockey sticks costs $19.99 anywhere in Canada.

Shipping is calculated per box rather than per stick. A box can hold approximately up to 8 hockey sticks, which means that the shipping cost generally remains the same whether you buy 1 stick or several sticks in the same order.

This provides a more advantageous shipping option for multiple orders, teams, and group purchases.

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Are LabSports sticks available in Senior, Intermediate, and Junior versions?

Yes. LabSports offers several categories of sticks to suit different age groups and skill levels:

  • Senior
  • Intermediate
  • Junior
  • Goalkeeper
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What flexes are offered for LabSports hockey sticks?

LabSports hockey sticks are available with several flex options to suit different skill levels, categories, and playing styles.

Available flexes include:

  • 20
  • 30
  • 40
  • 50
  • 55
  • 65
  • 70
  • 77
  • 87
  • 95

These different options allow players to choose a stick that matches their strength, height, and shooting style. A lower flex generally favors a quick release, while a higher flex offers more power and stability.

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What curves are offered for LabSports sticks?

LabSports offers various popular curves designed to suit multiple playing styles and player preferences.

Available curves include:

• P28 Junior
• P92 Junior
• P28M (Intermediate and Senior)
• P90TM (Intermediate and Senior)
• P92M (Intermediate and Senior)

Some curves favor quick shots and easy lifts, while others offer more control, precision, and versatility depending on the desired playing style.

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What does the "M" after certain curves like P28M or P92M mean?

The “M” generally stands for “Max Height” (maximum blade height).

Curves like P28M and P92M retain the same curve shape as the standard P28 and P92 versions, but with a slightly taller blade to offer more contact surface with the puck.

This extra height can help certain players to:

  • Improve puck control
  • Facilitate passing and receiving
  • Offer more stability along the boards
  • Provide a better overall feel on the ice

"M" curves are particularly popular among many competitive players looking for more control and versatility.

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Can LabSports sticks be used for DEK hockey?

Yes, absolutely. LabSports hockey sticks can be used for DEK hockey with an orange ball.

Additionally, our MaxBlade blades can greatly assist DEK hockey players due to their higher blade offering a larger contact surface with the ball. This can help better control the ball, especially during rebounds or deflections during play.

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What is the difference between UD, 8K, 12K, 18K, and 24K carbon?

The different types of carbon used in hockey sticks primarily influence the stick's lightness, responsiveness, feel, and durability.

• UD (Uni-Directional): Carbon oriented in a single direction offering good stiffness, but generally less high-end in terms of feel and visual finish.

• 8K and 12K: More standard woven carbons often used in more accessible sticks. They offer good resistance but are generally less lightweight, less responsive, and less performant than more advanced carbons.

• 18K: More advanced carbon offering an excellent combination of lightness, durability, and performance. It provides a better feel and improved responsiveness.

• 24K: High-end carbon for an even lighter, more responsive, and higher-performing stick with a more premium feel.

At LabSports, we primarily use 24K carbon along with some 18K carbon to offer an excellent balance of lightness, performance, feel, and durability.

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Are LabSports sticks true one-piece?

Yes. LabSports hockey sticks are true one-piece sticks.

This means that the shaft and the blade are designed as a single piece to offer better responsiveness, better puck feel, and better energy transfer during shots and passes.

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Do LabSports sticks have grip?

Yes. All LabSports hockey sticks have grip.

Our sticks feature a "tactile" grip designed to provide excellent handling and enhanced control during play. This type of grip is also one of the most popular in the pro stock world and among many high-level players due to its comfortable feel, precise control, and good adhesion during shots, passes, and quick maneuvers.

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Do you do team orders or bulk orders?

Yes. LabSports offers team and bulk orders starting from 6 sticks and up.

Discounts may also be available depending on the quantity ordered and the options chosen. This allows teams, organizations, and groups of players to obtain custom sticks tailored to their needs.

Pickleball FAQ

Frequently Asked Questions About Pickleball

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What is the difference between Lab Origin, Lab Pro, and Lab Elite rackets?

LabSports pickleball paddles are divided into three main categories to suit different playing styles and performance levels.

• Lab Origin: A model offering an excellent balance of control, comfort, and accessibility. This paddle is ideal for players looking for excellent quality and a great feel at a more affordable price.

• Lab Pro: A more advanced model designed to offer more power, stability, and responsiveness during play. It is very suitable for regular players looking for more performance.

• Lab Elite: The top-of-the-line model in the LabSports range, designed to maximize power, control, feel, and overall performance through more advanced materials and technologies.

All three models are designed to offer an excellent balance of durability, performance, and comfort, depending on the player's preferences and skill level.

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Why buy a LabSports racket instead of a cheap set on Amazon?

Some paddles sold at very low prices, such as $90 sets for 2 paddles, often use much more standard materials and limited technologies to reduce manufacturing costs.

Even if they may seem attractive at first, the difference is quickly noticeable in terms of:

  • Control
  • Power
  • Sweet spot
  • Ball feel
  • Comfort
  • Durability
  • Paddle weight
  • They are not approved

Lower-end paddles are often heavier, less responsive, and offer a much less pleasant feel during play.

At LabSports, our paddles are designed with composite materials and more advanced technologies to offer better overall performance, a better hitting feel, and a better balance between control and power.

Our models like the Lab Pro and Lab Elite are also designed for players looking for more stability, precision, and performance during fast and competitive rallies.

In addition, LabSports paddles are covered by a 1-year warranty against manufacturing defects, which is rarely offered on many very low-priced sets.

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Do LabSports pickleball paddles use carbon?

Yes. LabSports pickleball paddles use advanced composite materials and different carbon technologies to improve lightness, control, power, and durability.

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Are LabSports rackets good for competitive players?

Yes. LabSports rackets are suitable for both recreational and competitive players seeking greater control, power, and stability during play.

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Why choose a LabSports racket?

LabSports focuses on three main elements: performance, durability, and affordability, in order to offer modern equipment accessible to more players.

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Which LabSports racket offers the most control?

The LAB ORIGIN is designed to offer excellent control, a very good feel for the ball, and great stability during rallies and dinks. It is very suitable for players looking for more precision and comfort.

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Which LabSports racket offers the most power?

The LAB ELITE is the top-performing model in the LabSports range for players looking for more power, explosiveness, and responsiveness during play.

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What is the best LabSports racket for a good balance between control and power?

The LAB PRO offers an excellent balance between control and power. It is very suitable for players looking for a versatile racket capable of delivering good performance in multiple playing styles.

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Why are some LabSports rackets more expensive?

The price may vary depending on the materials used, the integrated technologies, the level of performance offered, and the advanced features present in certain models such as the Lab Pro and the Lab Elite.

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Are LabSports pickleball paddles guaranteed?

Yes. LabSports pickleball paddles are covered by a 1-year warranty against manufacturing defects from the factory.

However, the warranty does not cover:

  • Damage caused by misuse
  • Intentional impacts
  • Paddles thrown on the ground
  • Scratches and normal wear and tear
  • Marks caused by ball contact during play

The warranty only covers issues related to the manufacturing or materials of the paddle.

WARRANTY POLICY:

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Can a good racket improve my game?

Yes, absolutely. A good racket can have a significant impact on your feel, control, power, and consistency during rallies.

Higher-end rackets like the LabSports models generally offer:

  • Better ball feel
  • Improved control
  • A more effective sweet spot
  • Greater stability
  • Better rebounds
  • Improved precision
  • More power and responsiveness

These differences become particularly noticeable for players who play regularly or who wish to improve their game.

For example:

  1. The Lab Origin offers more control and an excellent ball feel.
  2. The Lab Pro offers an excellent balance between control and power.
  3. The Lab Elite is designed to maximize power, stability, and overall performance.

The materials and technologies used in LabSports rackets provide a much more stable and high-performing playing experience compared to very low-end models.